Our Acceptable Use Policy ("AUP") is provided to give our customers and third parties a clear understanding of what we expect of them whilst using our service. All users, including those who have been given access for the purposes of demonstration, support and as a sales tool, as well as those who pay a fee to subscribe to our services, must comply with this AUP and also our TOS (Terms of Service).
We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. We reserve the right to exercise editorial control over content that can be accessed through our service. We may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or may violate this AUP. We may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or termination of either your account or other actions as detailed below WITHOUT PRIOR NOTIFICATION.
This document is intended to provide a basic understanding of our AUP. The following are guidelines for the establishment and enforcement of our AUP:
You may not use your account to publish, send, receive, transmit or store material which we deem to be unlawful, offensive, defamatory or indecent. For purposes of this policy, "material" refers to all forms of communications including, but not limited to narrative descriptions, graphics (photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.
If your account is used to violate the AUP, we reserve the right to terminate your service(s) without notice.
We abide by any 'notice and take down' recommendations issued by the Internet Watch Foundation.
If you have any questions regarding this policy, please contact us at https://virtualsignature.com/contact
The following constitute violations of this AUP:
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a third party, including without limitation a friend, family member, guest, director, officer, agent, contractor or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.
Accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.
We operate a Fair Data Usage Policy to ensure our customers enjoy the best possible digital signature and document exchange service. To make sure everything is running smoothly and to allow us to detect excessive use, we continuously monitor data usage in order to maintain a consistent level of network quality and service to all our customers.
Our Fair Data Usage is measured by the number of transaction and SecureCode SMS credits used per transaction. On occasions, some customers require a higher level of data exchange at any one time, which is acceptable, provided the overall data exchange credits used are kept within the Fair Data Usage terms of their licence. The number of data exchange credits are confirmed on each licence and may be increased by arrangement.
The vast majority of our customers use this service considerately and their data usage levels do not disproportionately affect the shared network exchange capacity. Our Fair Data Usage Policy manages inappropriate use and makes sure the service can be used fairly by everyone.
Although our Fair Data Usage Policy applies to all our customers, it will only affect the very few customers who make inappropriate use of our service. Where you are in breach of the Fair Data Usage Policy we may contact you to discuss changing your licence so that it conforms to the Fair Data Usage Policy, but reserve the right to do one or more of the following;
We request that anyone who believes that there is a violation of this AUP direct the information to the Support Department at https://virtualsignature.com/contact
If available, please provide the following information:
E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. We may take any one or more of the following actions in response to complaints:
You are responsible for keeping your contact details with us up to date. Where we are unable to contact you at an address you have given, we will reserve the right to suspend or terminate your service by giving 30 days written notice to the last known address.
We reserve the right to revise, amend, or modify this AUP, our TOS and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS.